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Home > Customer Service
Customer ServiceAngel PolicyYou are welcome to hand stamp our images on your projects for resale. Electronic reproduction, such as using a scanner, copy machine and/or printer, to re-create our images is not allowed. Please honor our artists by adhering to these simple rules. Having said all this, we'd love to see the project you create by hand-stamping our images! Email us a picture! Printed CatalogI'm still old school - I'd much rather sit down on the sofa with a cup of tea and paper catalog than try to look at stamps on the computer - and I imagine some of you would too. To purchase a printed catalog, click here. We are temporarily out of catalogs. Printable Order FormYou're welcome to click here to print an order form, fill it out and mail it in with a check, money order, or credit card number. Call-In OrdersYou're also welcome to call me at 816-532-0740 and place your order over the phone. You can even say "Can you send me that little bird stamp I just saw in the magazine?" and I'll probably be able to figure out what you want and send it to you! Shipping
We are a very small business and we sometimes get backed up, but we usually ship your order within a week. Holidays or personal vacations sometimes cause a delay. If you need something ASAP, just call us, we can usually do it. If we are closed for a holiday you will hear a message letting you know when we will re-open. Mounting OptionsWe offer stamps in 3 forms. Wood Mounted, which is a red rubber die on a wooden block which has been ink indexed with the image of the stamp. Cling stamps which are the red rubber die backed with a cushion that will cling to an acrylic block. Unmounted, which are a simple red rubber die with no backing at all. Stamp PricesPrices for wood-mounted stamps are displayed below.Unmounted stamps with no cushion are 40% off this price. Unmounted stamps are simply a rubber die and are not packaged. Unmounted Cling Stamps are 25% off this price. Cling stamps are backed with cushion that will cling to an acrylic block and are packaged in a zip bag with a printed index.
Satisfaction GuaranteeYour satisfaction is very important to us. We work very hard to create the finest quality rubber stamps. If you purchase a rubber stamp and are not happy with it we want to know! If you have a suggestion for a way in which we can better serve you please tell us! Return PolicyIf you wish to return an item for any reason, please call us or contact us in writing or by email within 10 days of receipt of item. Tell us why you are returning the item. If there is a problem we need to know what it is so that we can fix it and/or prevent it from happening again. We accept returns up to 30 days from delivery date. The item must then be returned in its original packaging within 30 days, and contain the packing slip for proper credit. The Customer is responsible for return shipping and insurance on returns. We recommend you insure the package and keep the shipping receipt on hand until credit has been issued. Merchandise Credit will be issued upon return of the product in good condition. |
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